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Shipping & Returns
Shipping within The Netherlands
You can choose between pick up or shipping after payment.
Pick up in Rotterdam:
When choosing pick up, no other costs will be charged for your order. When you have received the confirmation that your order is ready, an appointment can be made by telephone or email, for picking up your order. CAUTION! On pick up, only cash payment! The order should be checked for damages and defects on spot, because no claims can be made for any compensation or restitution later on. The customer transports his order at own risk.
Parcel delivery by PostNL:
When shipping with PostNL, de shipping costs will be € 6,75 for standard packages up to 30 kg. The agreement with PostNL is, that in most cases the orders will be delivered after 1 working day. We will inform you by email, when your order has been send and later that day you will receive the Track & Trace code, so that you can follow the shipping proces.
We ship not only within The Netherlands, but also to our neighbouring countries and beyond. Each area (zone) has its own rates. Below you will find all destinations, rates and weight classes
Western Europe (Zone 1)
Transittime in working days: 2-8
Rest of Europe (Zone 2)
Transittime in working days: 5-12
Caution! Shipments to non-EU countries are subject to import duties, taxes and other fees.
World Wide (Zone 3)
Transittime in working days: 8-18
Returns and cancellationWhen purchasing products, you have the option to terminate the contract within 14 days, without giving any reason. This period starts on the following day after receipt of the product. During this period you will be careful with the product and the packaging, the product will only be extracted and used to be able to judge whether you wishes to keep the product. If you are using the right of withdrawal, you need to send the product, if possible in the original condition and packaging, back to us. You are required to inform us within 14 days afer receipt of the product, by using the form revocation. After you expressed your wish to make use of right of withdrawal, you need to return the product (s) within 14 days. Please note! You should be able to prove that the goods delivered are returned in a timely manner, for example by means of a proof of shipment. If the product has been received in good order, we will refund the purchase price and the shipping costs within 14 days at the latest. The costs of the return are for your own account.